Privacy Policy

This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.


  • What personal data do we collect?
  • How do we collect your data?
  • How will we use your data?
  • How do we store your data?
  • Marketing
  • What are your data protection rights?
  • What are cookies?
  • How do we use cookies?
  • What types of cookies do we use?
  • How to manage your cookies
  • Privacy policies of other websites
  • Changes to our privacy policy
  • How to contact us
  • How to contact the appropriate authorities

What personal data do we collect?


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

When you complete our contact form online, we keep the details you give for contact purposes or to signpost your request to an appropriate department and staff. This information will stay in our system for the required legal term. You can request for this information to be deleted by sending us an email requesting that we remove your contact details from our database.

CITC collects the following data:

  • Personal identification information (Name, email address, phone number, etc.)
  • Information is sent to third parties, such as banks and suppliers both within and outside the UK.

 How do we collect your data?

You directly provide CITC with most of the data we collect. We collect data and process data when you:

  • Register online or place an order for any of our products or services.
  • Leave a comment.
  • Complete our contact form.
  • Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
  • Use or view our website via your browser’s cookies.

CITC may also receive your data indirectly from the following sources:

  • Google Ads or any other platform where you click on our product or services.

 How will we use your data?

CITC collects your data so that we can:

  • Process your order, and manage your account.
  • Email you with special offers on other products and services we think you might like.
  • Share with banks or suppliers in or outside the UK.

If you agree, CITC will share your data with our partner companies so that they may

offer you their products and services.

  • When CITC processes your order, it may send your data to, and also use the resulting

information from, credit reference agencies to prevent fraudulent purchases.

 How do we store your data?

CITC securely stores your data at our registered business office in Redhill, Surrey in the United Kingdom.

CITC will keep all your data for a period of 4 years according to GDPR guidance. Once this time period has expired, we will delete your data or you can contact us and request that it be removed from our system.


If CITC would like to send you information about products and services of ours that we

think you might like, as well as those of our partner companies, we will always ask your permission.

  • If you have agreed to receive marketing, you may always opt-out at a later date.

You have the right at any time to stop CITC from contacting you for marketing purposes

or giving your data to other organisations we work in partnership with. 

 What are your data protection rights?

CITC would like to make sure you are fully aware of all of your data protection rights.

Every user is entitled to the following:

The right to access – You have the right to contact us to request copies of your personal

data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that CITC correct any

information you believe is inaccurate. You also have the right to request CITC to

complete information you believe is incomplete.

 The right to erasure – You have the right to contact us and request that CITC erase your personal data, under certain conditions. 

 The right to restrict processing – You have the right to request that CITC restrict the processing of your personal data, under certain conditions. 

 The right to object to processing – You have the right to object to CITC processing of your personal data, under certain conditions. 

 The right to data portability – You have the right to request that CITC transfer the data that we have collected to another organisation, or directly to you, under certain conditions. 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

What are Cookies?

Cookies are text files placed on your computer to collect standard Internet log information and

visitor behavior information. When you visit our websites, we may collect information from you

automatically through cookies or similar technology.

If you leave a comment on our site you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

For further information, visit

 How do we use cookies?

CITC uses cookies in a range of ways to improve your experience on our website,


  • Keeping you signed in
  • Understanding how you use our website
  • To personalise products and services.

 What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – CITC uses these cookies so that we recognise you on our

website and remember your previously selected preferences. These could include what

language you prefer and the location you are in. A mix of first-party and third-party cookies

are used.

  • Advertising – CITC uses these cookies to collect information about your visit to

our website, the content you viewed, the links you followed, and information about your

browser, device, and your IP address. CITC sometimes shares some limited

aspects of this data with third parties for advertising purposes. We may also share online

data collected through cookies with our advertising partners. This means that when you

visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and when you visit our website, you will also be given the option of how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Privacy policies of other websites

If our website contains links to other websites. Our privacy policy applies only to

our website, so if you click on a link to another website, you should read their privacy policy.

 Changes to our privacy policy

CITC keeps its privacy policy under regular review and places any updates on this web

page. This privacy policy was last updated on 16 August 2022.

 How to contact us

If you have any questions about CITC’s privacy policy, the data we hold on you, or if you

would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at:  

 How to contact the appropriate authority

Should you wish to report a complaint or if you feel that CITC has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office. The General Data Protection Regulation (GDPR) is a privacy and security law drafted and passed by the European Union (EU), it imposes obligations onto organisations anywhere, so long as they target or collect data related to people living in the EU.

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